Exchange and Returns Policy
We value each and every one of customers and want you to love your purchase.
If you are not thrilled with your online purchase, we are happy to provide you with a refund, online credit or exchange on items subject to adherence to the following terms and conditions of our Exchange and Returns Policy (the Policy) set out below.
Please take the time to carefully read the terms and conditions of the Policy.
Full Priced Items
Items must be in original condition and have not have been worn, altered or washed.
The garment must be free of any make up and deodorant marks.
All original tags must remain in place. Once tags have been removed, the item is no longer eligible for return or exchange.
Subject to the following exceptions, each item can only be exchanged once only for another similar product (of at least equal value), or a refund.
We strongly recommend that all items are tried on as soon as they are received to ensure you are able to return items within our returns time frame.
With Sale Items, there are no refunds or exchanges if you change your mind or for incorrect choice, so please take your time and choose carefully.
Promotional Sale Items
There is no refund on promotional sale items, only exchange. Promotional sales include, but are not limited to, flash sales, one day sales and sales with any discount or promotional codes.
All purchase on earrings are final sale. We cannot accept returned earrings due to hygiene reasons.
For all swimwear, customers must try on items wearing undergarments. If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Electronic gift cards may not be returned and are valid for 12 months from the date of issue, and are valid for use online only.
No Instore Returns
This returns policy applies only to Luxe Fashion Boutique online store. Luxe stores are unable to accept returns on items purchased online. Similarly purchases made in Luxe stores cannot be returned to the online store.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Luxe account.
Online returns must only be sent to the address below in order to be processed.
Returns or exchanges may only be accepted on items received within 7 days from the date of delivery for Australian orders and 14 days from the date of delivery for international orders.
Items received outside this period will not be accepted. Sorry ladies!
If you would like to return or exchange your purchase for any reason, please follow the returns procedure below.
Email our customer service team at email@example.com to obtain a Return Authorisation Number (RA Number), quoting your order number. You must notify us of the reason for the return and advise us if you would like an exchange or refund.
Please note all items sent back without a valid RA Number written on the outside of the package will not be accepted, and will be returned to sender.
We can only exchange items for a different size. Due to the nature of our merchandise, we regret we cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different style, we recommend returning your purchase for a refund and placing another order.
When returning goods, please make sure you comply with the following:
- write your RA number on the outside of the package;
- include your original receipt; and
- your goods for return, including all tags and packaging.
Please note we do not refund original postage charges or return postage charges, unless incorrect goods have been sent to you. Customers are responsible for for posting goods back to us.
When sending goods back to us, we recommend you use a secure and trackable service as we cannot accept responsibility for goods not received.
Items we exchange for you will be re-sent at our cost. Any subsequent exchanges will be at your cost.
Once the item has been received, it will undergo a quality review and once cleared, you will either receive your new item (for exchanges) or refund on the cost at purchase price (excluding original shipping cost), directly to the account used for the original purchase.
We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive email notification of the status of your refund or exchange once processed.
Please send your online returns or exchanges to:
Online Returns / Exchanges RA#[write your RA number here]
GPO Box 382
Sydney NSW 2001
Please note any items sent back without a valid RA Number written on the outside of the package will not be accepted, and will be returned to sender.
Luxe is not liable for the loss of garments being returned. We strongly recommend using a trackable delivery method and taking note of your tracking number.
Should you have any questions about the Returns Policy, please email our customer service team at firstname.lastname@example.org
Please note this Policy applies only in relation to online transactions. Where you have tried on the purchases instore and then elected to purchase via our online store and chosen the Collect Instore option, that transaction is treated as an instore transaction and therefore is subject to the instore exchange and returns policy, which is different to the Exchange and Returns Policy for the online store.